# Overview

John Viklund is CX AI Lead at Volvo Cars and an applied-AI product leader with roughly 25 years of experience across enterprise software, product management, AI entrepreneurship, consulting, customer experience, global platforms, and transformation.

He was Co-founder, CEO, and Head of Product at Chalmers Ventures-backed Tajitsu Industries, which built AI-based predictive customer intelligence more than a decade before the generative-AI wave. Today he defines and operationalizes AI strategy across Volvo Cars Customer Experience while remaining hands-on with prompts, context, tools, evaluations, agent harnesses, automation, and AI product development.

His strongest profile is builder-leader or player-coach: senior enough to set direction and align an enterprise, but most energized when he stays close to products, architecture, experiments, and implementation.

## Career narrative

Software and product builder → international product leader → AI startup founder → enterprise digital and platform leader → applied enterprise AI leader → CX AI Lead.

## Roles of interest

- Applied AI and AI product
- AI engineering leadership
- AI agents and agentic systems
- Enterprise AI and automation
- AI platform and enablement
- Technical product leadership
- Customer Experience AI and AI transformation

The title matters less than the opportunity to combine product, AI, architecture, experimentation, agent engineering, and execution.