CX AI LEAD · APPLIED-AI BUILDER · PRODUCT LEADER
Gothenburg, Sweden · Open to Europe and United States opportunities
Profile
CX AI Lead at Volvo Cars and applied-AI product leader with roughly 25 years across enterprise software, product management, AI entrepreneurship, consulting, Customer Experience and transformation. Former Co-founder, CEO and Head of Product of a Chalmers Ventures-backed predictive-AI startup. Strongest as a builder-leader who combines enterprise-scale direction with hands-on agent, prompt, context, tool, evaluation and workflow engineering.
Experience
Volvo Cars · CX AI Lead
APRIL 2026—PRESENT · GOTHENBURG
Owns the end-to-end AI strategy for Customer Experience. Leads opportunity discovery and execution across conversational AI, agents, knowledge, automation, personalization, analytics and insights. Establishes roadmaps, metrics, responsible-AI governance, guardrails, security, quality controls and build-versus-buy decisions.
Volvo Cars · Digital, Customer Care, CRM & AI leadership
NOVEMBER 2017—MARCH 2026 · SWEDEN & UNITED STATES
Led work spanning global digital retail, fleet services, Customer Care platforms and processes, Salesforce Service Cloud, Five9, CRM transformation and applied AI. Served in Americas regional process leadership across the United States, Canada and Mexico during a New York-region assignment.
Tajitsu Industries · Co-founder, CEO & Head of Product
AUGUST 2014—OCTOBER 2017 · GOTHENBURG
Co-founded and led a Chalmers Ventures-backed AI company in the pre-LLM era, building predictive customer-intelligence products for land-based casinos, online gaming and e-commerce. Owned product strategy, customer discovery, commercialization, partnerships and company development, then led a strategic exit involving the transfer of the company's IP and the transition of employees.
Axient · Customer Experience Manager
SEPTEMBER 2012—MAY 2014 · SYDNEY
Helped move an OpenText and StreamServe consultancy beyond technical implementation into Customer Experience and management consulting. Worked with banking and utility clients including Commonwealth Bank and ANZ, and served as enterprise architect for an SAP and StreamServe communications platform for the Australian Department of Human Services.
Saltside Technologies · Lead Product Manager
JANUARY—JULY 2012 · GOTHENBURG
Product management in a Kinnevik-backed startup adapting a proven Nordic online-classified marketplace model for emerging markets.
StreamServe / OpenText · Product & technical roles
MARCH 2001—DECEMBER 2011 · GOTHENBURG & BOSTON
Progressed from Product Specialist to Product Manager and Senior Product Manager. Combined enterprise software strategy, lifecycle management, solution architecture, commercialization, pre-sales and international customer work.
Selected applied-AI projects
Product Studio
Active personal project: a governed, local-first multi-agent execution loop with deterministic state, cross-vendor review, bounded autonomy, permission controls, durable artifacts and crash-recoverable execution. Approximately 999 tracked files and 49,000 lines as of August 2026.
CX Intelligence
Ongoing Volvo Cars proof of concept: a GPT-5, Snowflake and Microsoft Foundry human-in-the-loop system for evidence-backed Customer Experience topic classification.
CX Newsletter
Production-use research pipeline at Volvo Cars: AI-scored content curation across 236 sources and approximately 1,867 wiki knowledge files, with resumable Python stages and partial-failure recovery.
Volvo Evidence CLI
Shipped internal Go CLI for deterministic, market-scoped evidence retrieval with citations, SQLite/FTS5, GraphQL, retries and coverage diagnostics.
Agentoria
Active personal MVP that turns multi-agent work into a legible Three.js/WebGPU hex-tile world. Approximately 198 tracked files and 21,600 lines of source.
Capabilities
- Applied AI, LLM applications, AI agents, conversational AI, prompt and context engineering
- Agent harnesses, tools, retrieval, structured outputs, evaluations and human-in-the-loop systems
- AI product strategy, enterprise adoption, governance, responsible AI and build-versus-buy decisions
- Product strategy and management, Customer Experience, CRM, service design and global transformation
- Hands-on project exposure across Python, Go, TypeScript, JavaScript, SQL, Snowflake, Microsoft Foundry, React, Next.js, Hono, SQLite, GraphQL and Three.js
Education
Gothenburg Institute of Technology, 1999–2001
Two-year associate-level computer science education; exact diploma wording pending verification.
Strativity Group, New York, 2013
Customer Experience Management certification program.
Languages and location
Native Swedish and fluent professional English. Based near Gothenburg, Sweden. Open to relocation, travel, remote and hybrid roles in Europe or the United States. Previous employer-sponsored US work history; future authorization would depend on employer and role.