John is a CX AI Lead, applied-AI product leader and hands-on builder. His career has moved through enterprise software, international product management, an AI startup, global Customer Experience platforms and enterprise AI leadership.
Builder-leader is the closest description: set direction, create clarity, then stay close enough to test whether the system actually works.
How he works
High agency, curious, product-oriented and pragmatic. John is comfortable moving between executive alignment, architecture, data, prompts, agent harnesses, prototypes, evaluation and operational adoption. He cares more about outcomes than technology for its own sake.
How he thinks about AI
Model capability is only one ingredient. Context, retrieval, workflow, tools, permissions, memory, evaluation, UX and integration determine whether an AI product is useful. Consequential state and permissions should remain deterministic; autonomy should expand only behind evidence and explicit gates.
What he is looking for
A technically engaged leadership role where AI sits at or near the core of the mission, strong teams move with agency, experimentation is encouraged, and leaders remain close to the technology. John is open to the right opportunity in Europe or the United States, including relocation, travel, remote and hybrid arrangements.
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