APR 2026—PRESENT
Volvo Cars · CX AI Lead
Defines, drives and operationalizes the end-to-end AI strategy across Customer Experience, connecting opportunity discovery, delivery, governance and measurable outcomes.
2001—PRESENT · THREE CONTINENTS
A builder's path.
From enterprise software and an AI startup to global platforms, Customer Experience transformation and applied enterprise AI.
2017—2026
Volvo Cars · Digital, Customer Care, CRM & AI
Led work across global digital retail, fleet services, Customer Care platforms, Salesforce and Five9, CRM transformation, applied AI and Americas regional processes.
2014—2017
Tajitsu Industries · Co-founder, CEO & Head of Product
Built and commercialized predictive customer intelligence for regulated gambling and hospitality use cases through a Chalmers Ventures-backed AI startup.
2012—2014
Axient · Customer Experience Manager
Architected and delivered enterprise Customer Experience work in Australia across banking, government, energy and consumer products.
2012
Saltside · Lead Product Manager
Led product work in a Kinnevik-backed online-marketplace startup serving emerging markets.
2001—2011
StreamServe / OpenText · Product & technical roles
Progressed from Product Specialist to senior product leadership, combining enterprise software strategy, solution architecture, international customers and commercialization.
The agent distinguishes verified dates from approximate role chronology.